Return & Refund Policy
Risk-Free Returns for Your Peace of Mind
At Brazirshop, your satisfaction is our highest priority. That is why we offer a 100-day risk-free return policy, giving you plenty of time to ensure your order is exactly what you need.
100-Day Return Window
You have 100 days from the date of delivery to initiate a return.
To qualify:
- Your item must be in the same condition as when received, unused, unworn, with original tags, and in its original packaging.
- Proof of purchase, such as a receipt or order confirmation, is required.
To begin your return, please contact us at support@brazirshop.com. Once approved, we will provide a return shipping label along with clear return instructions. Items sent back without prior authorization will not be accepted.
Damaged or Incorrect Items
Please inspect your order upon arrival. If your item is defective, damaged, or incorrect, notify us immediately at support@brazirshop.com, and we will resolve the issue promptly.
Items That Cannot Be Returned
Certain items are excluded from our return policy:
- Perishable goods, such as food, flowers, or plants.
- Custom-made or personalized items.
- Personal care products, such as beauty or hygiene items.
- Hazardous materials, flammable liquids, or gases.
We also do not accept returns for sale items or gift cards. If you are unsure whether your item qualifies, do not hesitate to reach out.
Exchanges
The fastest way to exchange a product is to return your original item and place a new order once your return is approved.
EU 14-Day Right of Withdrawal
For orders delivered within the European Union, you have the legal right to cancel or return your order within 14 days for any reason. Items must be unused, in original condition, and accompanied by proof of purchase.
Refunds
Once we receive and inspect your return, we will notify you of the refund decision. If approved:
- Refunds will be issued to your original payment method within 10 business days.
- Your bank or payment provider may need additional time to process and post the refund.
If more than 15 business days have passed since your return was approved and you have not received your refund, please contact us at support@brazirshop.com.